Privacy Policy

Last Updated: October 9, 2025

Thank you for visiting TenaciousHope.com, operated by Cutie Comforts, LLC (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or provide information to receive your free copy of the Tenacious Hope book (where you pay only for shipping).

By accessing or using this site, you agree to this Privacy Policy and our Terms of Service.

1. Information We Collect

We may collect the following types of information:

  • Information you provide directly
  • Name
  • Email address
  • Shipping and billing address
  • Payment information (processed securely via our payment processor)
  • Phone number (optional)
  • Any messages or details you submit through forms or email
  • Information collected automatically
  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referring URLs
  • Cookies and similar technologies (see Section 4 below)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your book order
  • Communicate with you about your order and shipment
  • Respond to your inquiries or requests
  • Send you updates, newsletters, or promotional offers (if you opt in)
  • Improve our website, services, and customer experience
  • Detect and prevent fraud or misuse of our services
  • Comply with legal or regulatory obligations

3. Sharing Your Information

We may share your information with:

  • Service providers that assist with payment processing, shipping, marketing, or data storage
  • Email and communication platforms used to send updates and promotional materials
  • Legal authorities, when required by law or to protect our rights
  • Successors or affiliates, in the event of a merger, acquisition, or reorganization of Cutie Comforts, LLC

We will never sell your personal information to unrelated third parties for their marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to:

  • Improve website performance and functionality
  • Understand how visitors use our site
  • Personalize user experiences
  • Support analytics and marketing campaigns

You can adjust your browser settings to block or delete cookies, but some parts of the site may not function properly if you do so.

5. Your Choices

You may:

  • Unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails
  • Request access, correction, or deletion of your personal information by contacting us
  • Limit cookies through your browser settings

Please note that we may retain certain information as required by law or to complete outstanding transactions.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. Payment information is handled by secure, PCI-compliant third-party processors, and we do not store full credit card details on our servers.

Despite these measures, no online transmission or storage system is completely secure. You share information with us at your own risk.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law (for example, tax or accounting obligations).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Policy periodically to stay informed.